Get reliable support before and after your purchase with helpful answers, guidance, and assistance from Guitar Collection to ensure a smooth buying experience.
2-5 Days
Typical West Malaysia delivery
3-7 Days
Typical East Malaysia delivery
Installments
Available on selected payment methods
E-Warranty
Coverage for manufacturing defects
In-Store Help
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Support Categories
Find The Right Help Fast
Quickly access the support you need, from product enquiries and orders to services, recommendations, and solutions provided by Guitar Collection’s dedicated team.
Shipping
Delivery speed, free shipping, same-day support, and international quotes.
Payment
Cards, installments, buy now pay later, and checkout options.
Warranty
Coverage scope, claim flow, and E-warranty references.
Returns
Approved refunds, exchanges, and defective item handling.
Buying Advice
Beginner recommendations, setup checks, and in-store trial guidance.
Shipping & Delivery
Delivery Questions
Learn about delivery options, shipping processes, estimated arrival times, and important information to help you receive your Guitar Collection purchases smoothly and conveniently.
Yes, we offer free shipping within Peninsular Malaysia for selected products and minimum purchase amounts. You will see the free shipping option during checkout.
Delivery typically takes 2-5 working days within West Malaysia and 3-7 working days for East Malaysia, depending on location and courier service.
All products are securely packed with protective materials to prevent damage during transit. We also inspect and set up each guitar before shipping to ensure it arrives in good condition with optimal playability.
Explore available payment methods, secure checkout options, and flexible payment solutions designed to make purchasing guitars and accessories easier and more convenient.
Standard Checkout
Credit cards, online payments, and other website-supported methods are available for routine purchases.
Installment Options
Selected credit cards support installment plans, and buy now pay later directions are also available.
Reference Links
The source points users to the installment plans page and highlights `0% Installment (Maybank / RHB)` as a useful route.
We accept online bank transfers, credit/debit cards, DuitNow QR payments, Paypal and selected e-wallets for your convenience.
Understand product coverage, warranty information, and claim procedures to receive proper support and assistance for eligible Guitar Collection products and services.
Simply contact our team with your receipt and product details. We will guide you through the warranty claim process.
Yes, our instruments, amps and pedals come with an E-warranty covering manufacturing defects. Warranty duration varies by brand.
Learn more about our E-Warranty.
Returns & Refunds
Approved Return Cases
Find information about approved returns, eligibility requirements, procedures, and support guidelines to ensure a clear and hassle-free return experience.
Yes, returns or exchanges are accepted within a specified period if the product is defective or incorrect. Terms and conditions apply.
Refunds are processed for approved cases such as defective or damaged items. Please contact us for assistance.
Product & Buying Advice
Help Choosing The Right Instrument
Get expert guidance in selecting the right guitar or instrument based on your preferences, playing style, experience level, and musical goals.
Beginner Friendly
Saga, Jet, and Spira are highlighted as affordable, reliable starting points for new players
Pre-Delivery Checks
The team checks guitars before delivery so customers receive instruments in better condition.
Knowledgeable Staff
The content emphasizes that staff are musicians and informed helpers, not just checkout support.
Try Before Buying
Physical stores make it easier for customers to test instruments and get direct guidance.
For beginners, we recommend affordable and reliable models, such as Saga, Jet, Spira guitars, which are widely used by our students and teachers.
Yes, every guitar is checked and inspected by our team before delivery. It is also setup to ensure playability and quality.
Our team consists of musicians and teachers who actively play and teach. This means you'll receive real, practical advice, not just product recommendations, based on your skill level, goals, and playing style.
Yes, you can! Visit our retail store in TTDI, 1 Utama or our HQ at Kayu Ara to experience the products in person. Alternatively, we can provide recordings to help you better understand the sound if you wish to purchase online.
After-Sales Support
Help Beyond The Checkout
Receive continued assistance after your purchase with product support, maintenance guidance, and helpful services from Guitar Collection’s experienced team.
Yes, we offer guitar setup, restringing, and basic servicing. You can contact us to arrange an appointment.
Yes. For selected in-house brands, we are able to provide support for parts and servicing through our direct supplier network. This allows us to resolve issues more efficiently.
Absolutely. Our team and teachers are available to support and guide you even after your purchase.
Frequently Asked Questions
Website, Account & Order FAQ
Find answers about website navigation, account management, order tracking, purchases, and common questions to improve your Guitar Collection online experience.
To order your purchase:
Click the "Add to cart" button on the products you wish to purchase.
Click "Continue Shopping" to continue to add other products to the cart or click "Checkout" to proceed with your payment for the products.
You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
You'll need to confirm your shipping address on the "Shipping Address" page and click the "next" button.
From here, you need to select your shipping methods and click "next" button.
Next you'll need to choose your payment method then click the "next" button.
After the steps before this have been done, you need to reconfirm your billing details and agree to the terms and conditions.
Click "Confirm Order" to complete the order.
Guitar Collection offers various kinds of Payment Methods as shown below:
- Bank Transfer: CIMB BANK 8008464352 (GUITAR COLLECTION SDN BHD)
Log in to your account -> Click on "Account Maintenance" -> Edit your account information and Shipping address here.
Click on "Lost Password?" and fill in the email that was used to register the account in the box. Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Yes, only if the order is still on pending status.
Please send an email to our customer service email at sales@guitarcollection.com.my with the message title "Request to cancel order" in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be canceled.
All products transaction currency will be done in Malaysian Ringgit (MYR / RM).
Majority of our products provides a year warranty. Read more about our E-Warranty here!
You may drop by our Taman Tun Dr Ismail (TTDI) or 1 Utama showrooms to try our products before purchase. Walk-in purchases are highly recommended!
It usually takes only 1-3 working days for West Malaysia. Self-collection and Lalamove (local delivery) is available as well!
Yes, we do offer international shipping! We have shipped multiple orders overseas using reliable shipping partners such as Fedex & DHL.
Whatsapp us directly at 010-298 1300 to enquire regarding international shipping.
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly Whatsapp us directly at 010-298 1300 for us to clear your doubts.
Frequently Asked Questions
Help Beyond The Checkout
Get ongoing support after your purchase with product care guidance, setup assistance, maintenance tips, and expert help to enhance your overall playing experience.
